Refund policy

Returns and Replacements 

Because XGSTOUR merchandise is produced on demand, returns for buyer's remorse, wrong size selection, color preference, or change of mind are generally not accepted.

If an item arrives damaged, defective, misprinted, or materially different from the item ordered, contact XGSTOUR at beta@xgstour.com within 14 days after delivery. Include the order number, a brief description of the issue, and clear photos of the item and packaging.

When an eligible issue is confirmed, XGSTOUR may offer a replacement, refund, or other appropriate resolution depending on the order, fulfillment partner policy, and product availability.

Size charts, product descriptions, and color previews should be reviewed before purchase. Screen colors and garment dye effects can vary slightly from mockups.

If a package is lost in transit, contact XGSTOUR at beta@xgstour.com with the order number and tracking details. XGSTOUR will review the order with the fulfillment partner and carrier where available.