Shipping policy

Shipping Policy 

XGSTOUR merchandise is produced on demand through third-party fulfillment partners. Production begins after an order is placed and paid.

Estimated production and delivery times can vary by product, print provider, destination, carrier, and seasonal volume. Shipping estimates shown at checkout are estimates, not guaranteed delivery dates.

Tracking will be provided when available. If a tracking number shows the package as delivered but the customer cannot locate it, the customer should first check with the carrier, household members, front desk, mailroom, or local delivery location.

Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned because of an incorrect, incomplete, or undeliverable address, XGSTOUR may require a new shipping fee before resending the order.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other destination charges. These fees are controlled by the destination country and are not included unless shown at checkout.

XGSTOUR should not promise delivery by a tournament, outing, beta event, or launch date unless a specific order deadline has been posted for that event.